Automation
Webhooks
Every event, on your endpoint, the moment it happens
Webhooks are the general-purpose exit. Subscribe an endpoint to the events you care about (a qualified lead, a started conversation, an escalation, an abandoned cart) and get a signed POST as they happen. It is how anything the built-in integrations do not cover gets connected.
Read the documentationWhat moves between the two
Events are selected per endpoint, so each system receives only what it knows how to handle.
Every delivery is signed, with the signature in a header whose name you choose.
Deliveries can be scoped per agent, so one workspace can feed several systems without crossing streams.
Setting it up
- 01
Create the webhook in the dashboard with the destination URL.
- 02
Select the events and the agents it applies to.
- 03
Verify the signature on your side before trusting the payload.
Questions
- Which events exist?
- Conversation lifecycle, qualification and escalation, plus the commercial signals: abandoned cart, churn risk, competitor mentioned, assisted conversion.
- How do I know a request really came from Take Sales?
- Each delivery carries a signature computed from the shared secret, in a header you name. Reject anything that does not match it.
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