Product question before checkout
Situation
A visitor has been on the same product page for four minutes and opened the size chart twice.
What the agent does
The agent opens on that exact doubt, answers with the measurements from your catalog, suggests the variant that fits, and drops it in the cart in one step.
Cart about to be abandoned
Situation
There are three items in the cart and the visitor jumps to the shipping page.
What the agent does
The agent answers the delivery question with the real deadline for that postcode, then mentions the free-shipping threshold if the cart is close to it.
Order tracking after the sale
Situation
A customer comes back two days later asking where the order is.
What the agent does
The agent pulls the status from your order integration, gives the tracking link, and escalates to a human only if the delivery is genuinely late.