Voice & telephony
Twilio
The agent answers the phone: no menu in front of it
Connect a Twilio number and the agent takes calls in real time: it transcribes, answers from your knowledge base and transfers to a person when the call needs one. Outbound works from the same setup, for the follow-up queues a team never quite gets to.
Read the documentationWhat moves between the two
Inbound calls to your Twilio number are answered by the agent, with no menu for the caller to navigate.
The call is transcribed and stored as a conversation, alongside the chat ones.
Transfer rules decide when the call goes to a human, and to which number.
Setting it up
- 01
Connect your Twilio account under Integrations.
- 02
Point the number at the agent that should take those calls.
- 03
Set the transfer destinations and the hours each one covers.
Questions
- Does it sound like a robot?
- It streams audio in real time rather than composing an answer and then reading it out, which is what keeps the delay short enough for the pauses to land where a person expects them.
- Can it place calls, not just receive them?
- Yes. Outbound campaigns run off a call queue, using the same agent and the same knowledge base.
Start the conversation today
Launch an AI agent that qualifies leads and books meetings around the clock. Live in under ten minutes.
A guided demo · your agent live in under 10 minutes