Comparisons
AI agent vs. human SDR
Not replacement: order of arrival
A human SDR reads context, improvises and builds a relationship: things an agent does poorly. What the agent does better is being there at two in the morning, handling a hundred simultaneous conversations, and never varying the quality of the first answer. The right comparison is not who replaces whom, but who arrives first.
| AI agent | Alternative | |
|---|---|---|
| Cost per conversation | Marginal, effectively fixed | Grows linearly with volume |
| Coverage | 24/7, every time zone | Business hours in one time zone |
| Simultaneous conversations | No practical limit | One at a time |
| Negotiation and rapport | Limited | Where the human wins |
| Consistency of first reply | Identical every time | Varies by person and by day |
When to pick which
Put the agent on the front line to cover volume and qualify, and reserve the human team for the conversations the agent marked as ready. Reversing that order is expensive in both directions.
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