Take Sales

Product and content team

Take Sales Team

We write about what we learn building and running AI agents that talk to real visitors: what works, what breaks, and what only looks good on a slide.

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Articles by Take Sales Team

Sep 22, 2026When the caller interrupts: what a voice agent has to do in half a secondOn a call, people talk over each other all the time. An agent that cannot stop talking sounds like a recording. How barge-in works and where it usually goes wrong.Read more
Sep 22, 2026Outbound calls with a voice agent: the rules that keep your number from getting burnedGetting a voice agent to place calls is easy. Not calling the same person three times, at the wrong hour, without knowing who they are, is the hard part. The operating rules that separate a campaign from spam.Read more
Sep 22, 2026Writing to be heard: adapting a text agent’s guidelines for voiceThe prompt that works in chat produces lists, links and paragraphs nobody can follow by ear. What changes when the answer becomes sound.Read more
Sep 22, 2026Three messages, one reply: why the agent waits for you to finish typingNobody writes a paragraph on WhatsApp. They write “hi”, then “how are you?”, then the question. An agent that answers each line separately tramples the conversation.Read more
Sep 22, 2026Humans and AI in the same conversation: what the inbox has to let agents doHandoff covers the move from AI to a person. Day-to-day work needs more: transfer to another team, hand back to the AI, ask for a suggested reply. The actions that make a hybrid operation workable.Read more
Sep 09, 2026The hand-off is where most good conversations dieThe agent resolved 80% of the conversation and passed it to a human who got one line of context. How to design the transfer so the customer does not start over.Read more
Sep 02, 2026Latency is what decides whether your agent sounds humanIn a voice conversation the silence after the question weighs more than the quality of the answer. The time budget, where it leaks, and what to do with the slack.Read more
Aug 26, 2026Twelve questions to ask before signing with an AI agent vendorThe demo always works. These are the questions that separate a product which survives your operation from one that survives a thirty-minute presentation.Read more
Aug 05, 2026The knowledge base is your agent’s ceilingNo model invents what is not there. How to build, organise and maintain the base that sets the upper limit on everything the agent can answer.Read more
Jul 15, 2026What an AI agent actually costs (and what moves the number)Every pricing search ends in “it depends”. It genuinely does, but on four nameable things, and you can work them out before asking for a single quote.Read more
Jun 18, 2026Why 96% of your website visitors leave without buyingMost visitors arrive with intent and leave with questions. Here is what happens in the gap between the two, and how to close it without rebuilding your site.Read more
May 28, 2026Five proactive triggers that actually convertReactive agents wait. Good ones open the conversation at the right moment. Five triggers worth configuring, and the three that only annoy.Read more
May 14, 2026How one agent speaks 20+ languages without a translation teamGoing global used to mean hiring, localizing and maintaining one site per market. A conversational agent collapses that into a single knowledge base.Read more
May 02, 2026Measuring the real ROI of an AI agentRevenue generated, revenue recovered, tickets deflected. A practical framework for proving your agent pays for itself, and for spotting when it does not.Read more

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